1. Introduction

LogLumin ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our LLM crawler analytics service.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

Name and email address when you create an account
Company name and job title (optional)
Payment information when you subscribe to paid plans
Communications you send to us

Log Data

When you upload server logs for analysis, we process:

URL paths accessed by crawlers
User agent strings (to identify bot types)
Timestamps of requests
HTTP response codes
IP addresses (hashed for privacy protection)

Automatically Collected Information

When you access our Service, we automatically collect:

Device and browser information
IP address
Pages visited and features used
Date and time of visits

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Process and analyze your uploaded log files
Generate analytics reports and insights
Send you alerts and notifications you have opted into
Process payments and manage subscriptions
Respond to your inquiries and support requests
Detect and prevent fraud or abuse
Comply with legal obligations

4. Data Security

We implement appropriate technical and organizational measures to protect your data:

Encryption of data in transit (TLS/SSL) and at rest
IP address hashing to protect visitor privacy
Row-level security policies on all database tables
Regular security audits and monitoring
Access controls and authentication requirements

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Log data and analytics are retained according to your subscription plan. You may request deletion of your data at any time through your account settings or by contacting us.

6. Data Sharing

We do not sell your personal information. We may share your information with:

Service Providers: Third parties that help us operate our Service (e.g., payment processors, hosting providers)
Legal Requirements: When required by law, court order, or governmental authority
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you have given us explicit permission

7. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate personal data
Deletion: Request deletion of your personal data
Portability: Request transfer of your data to another service
Objection: Object to certain types of processing
Restriction: Request restriction of processing

To exercise these rights, please contact us or use the account deletion feature in your settings.

8. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We do not use third-party tracking cookies for advertising purposes. You can control cookie settings through your browser.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at our contact page.